Online Banking Frequently Asked Questions
Q: How do I sign up for
On-Line Banking?
A: Stop by any branch of Bank of Eastern Oregon and the New
Accounts Representative will be happy to assist you in filling
out the enrollment form.
Q: What is On-Line
Banking?
A: It is a service that provides convenient access to account
information and account transactions using the Internet.
Customers will have the convenience of managing their accounts
24 hours a day, 7 days a week.
Q: What is
the address I go to for Netteller?
A: There will be a button on our web site directing customers
to Netteller, but for now, type www.netteller.com/beobank/login.cfm
on the address line. It would be beneficial to bookmark this
page.
Q: What can
I do with Netteller?
A: Customers will be able to view account history, check
balances, pay bills, transfer between accounts, input stop
payments, download account history into Quicken and Money, view
statements on-line along with many other features.
Q: Are my accounts safe from hackers?
A: Yes, JHA uses 128-bit encryption and no account
numbers are transmitted over the internet.
Q: What do I
need to bank on-line?
A: An account with an Internet Service Provider, a web browser
with 128-bit encryption, a User ID, PIN number and an eligible
account with Bank of Eastern Oregon.
Q: What do I do if I forget
my PIN number?
A: Call your local branch of Bank of Eastern Oregon, they in
turn will call the main office and reset your PIN.
Q: Is there
a monthly fee for using Netteller?
A: There is no charge for the Netteller, although there will be
a charge for the Bill Pay product. In addition, your Internet
Service Provider may charge a fee for our internet access.
Q: Is the
information on Netteller timely and accurate?
A: Yes. All information and transactions conducted
during normal business hours are handled on real-time.
Q: How far can I review my
account history?
A: 92 days.
Q: What if I
forget to log off the Internet?
A: After 10 minutes of inactivity, Netteller will
automatically log you off.
Q: How do I change my
PIN?
A: To change your PIN please follow the instructions below:
-
Log in to Netteller with your current ID and
PIN
-
Choose "Management" from the Netteller drop down box and
click "Go"
-
Choose "Change PIN"
-
Enter your current PIN in the first space provided, your new
PIN in the second space provided and verify your change by
entering your new PIN in the third space provided, then click
"Submit New PIN"
- You will then be told that your new PIN has been activated.
